The US Coast Guard National Maritime Center (NMC) issued a Medical Update Bulletin providing information on recent actions within the Mariner Medical Evaluations Division to improve customer service.  The NMC has assigned a full-time, on-call government medical evaluator to receive calls from mariners and their physicians regarding their submitted applications.  The number of permanent government medical screeners, evaluators, and reviewers has been increased.  A new medical services contract has been awarded.  Adjustments have been made to medical screening procedures.  (4/12/11).

‘The Commanding Officer of the National Maritime Center (NMC) has made several changes within the Mariner Medical Evaluations Division in order to improve customer service, while ensuring marine and public safety remains the priority for Mariner credentialing at the NMC. The turnover of government medical evaluations personnel, coupled with a transition to a new medical services contractor, prompted the need for customer service improvements. That transition took place over the holidays and has been completed. Vacancies, and the contract transition, resulted in increases in the inventory and cycle time to process mariner medical fitness applications.’ Click here to continue reading…  

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